Privacy Policy

Last Updated on 【 November 】, 2025

Welcome to PinoCast, which are operated by AiLive Technology Limited ("we," "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use PinoCast.

By using PinoCast, you acknowledge that your use is subject to this Privacy Policy. If you do not agree with how we use your personal information as described in this Privacy Policy, please refrain from using PinoCast.

Please note that this Privacy Policy may be modified from time to time; the date of the most recent changes or revisions will be indicated on this page. If required, we will notify you of any material changes to this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of PinoCast after any such changes or revisions will constitute your acceptance of the updated Privacy Policy.

1. Information Collected by us

We may collect the following types of personal information:

1.1 Registration / Login

When you register and log in to use the products/services we provide, you must at least provide your email address and the email verification code. If you refuse to provide this information, you will be unable to register an account or use our products/services.

When you register or log in using a third-party account, we may, with your separate consent, obtain information from that third-party account (such as Google, Facebook, or Apple), including your profile picture, account name, and other information indicated on the page. This allows you to conveniently log in through the third-party account and link it to your PinoCast account. If you refuse to provide this information, you will be unable to log in to your PinoCast account via a third-party account.

1.2 Membership Payment

When you purchase our membership services, you need to select a payment method (such as Stripe Payment or PayPal Payment) and provide the relevant third-party payment account in order to complete the payment. We will share order payment information, device information related to order security, and other necessary information required under anti–money laundering laws with the third-party payment company. If you refuse to provide this information, you will not be able to enjoy membership services, but this will not affect your access to our basic products/services.

1.3 Network and Operational Security

To ensure the security of your account, we will collect your device name and model, device identifiers (ANDROID_ID / OAID / Harmony OS AAID), IP address, access date and time, service log information, software version number, operation logs, and specified package name information. If you refuse to provide this information, it will not affect your use of the basic products/services.

2. How Do We Collect Information?

We collect information from you in a variety of ways. It may be:

2.1 Provided directly by you.

You actively share information with us in various ways. For example, you share information when you:

• Sign up and join in PinoCast;
• Make a purchase or other transaction, from us;
• Create an account on one of our websites or software;
• Conduct a transaction or request a service;
• Request member service or contact us;
• To complete relevant tasks and activities, you proactively provide us with social media accounts and video/photo information.
• Participate in a promotion, or survey;
• Use features of our websites and mobile services that may ask you to grant us access to the camera or microphone on your computer or mobile device (such as voice search and so on).

2.2 Collected from another company within our family of companies

We may collect your personal information from another organization within our corporate family of companies.

2.3 Collected from an external third-party source

We receive personal information about you from other sources to help us to correct or supplement our records, improve the quality or personalization of our services, and prevent or detect fraud. For example, we receive information, such as device information and browsing information, from third parties for marketing purposes, for example to provide you with personalized ads on PinoCast and third-party websites and mobile services.

3. Why We Need to Process Your Information

In legal terms, the way we 'process data' describes how we collect, store, use, share and delete the data we receive from customers. When you share your personal information with us on our online channels, we'll process your data as described in this Privacy Policy.

Since we are a global company and provide a different user experience to our users, we need to process personal customer data in order to:

• Create and maintain your account: To manage your account.
• Enable sharing on social media: To allow users to share and disseminate our products and related information on social media platforms.
• Gather feedback: To request feedback on our services through surveys and questionnaires to improve our offerings.
• Provide marketing information: To send users relevant marketing communications about our products, as permitted by applicable laws.
• Improve and optimize services and troubleshooting: To optimize features, analyze performance metrics, fix errors, and improve our service and our business. As part of these activities, we may create aggregated or otherwise de-identified data based on the personal information we collect.
• Communicate with you and provide customer support: To communicate with you (e.g. announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback.
• Fraud prevention and security: To prevent, detect, investigate, and respond to fraud, unauthorized access to or use of the Service, violations of the Terms of Use and Policies, or other misconduct.
• Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to respond to legal process, court orders, or government requests.uct.
• Business Transfers: In the event of a merger, asset sale, reorganization, dissolution, or similar event, user information may be part of the transferred assets.

4. Sharing Your Information

We may share your personal information with, or receive your personal information from, third parties for various purposes, including the purposes set out above.

• Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to respond to legal process, court orders, or government requests.
• Business Transfers: In the event of a merger, asset sale, reorganization, dissolution, or similar event, user information may be part of the transferred assets.

5. Third-Party Websites

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.

6. International Transfers

Our servers are located in the United States. If you are accessing our website from outside the United States, your information may be transferred to, stored, or processed in the United States. We will take all necessary measures to ensure that your information is protected in accordance with this Privacy Policy.

7. Children's Privacy

PinoCast is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information from a child under the age of 13 without verified parental consent, we will promptly delete this information from our records. If you believe that we have inadvertently collected personally identifiable information about a child under 13, please contact us using the contact information provided in this Privacy Policy.

8. Data Security and Retention

Whether you are using our websites or mobile services, we use reasonable information security measures, including physical, administrative, and technical safeguards.

We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

We generally retain personal information to fulfill the purposes for which we collected it, as well as for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

9. Your Privacy Rights

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:

Rights to access, delete, and correct your personal information. You may have the right to access, delete, or correct your personal information in addition to other rights under applicable privacy laws.

Opt-out from Marketing Communications. To manage your preferences or opt-out of marketing communications, you can take any of the following actions:

• Email Promotional Offers: If you do not want to receive emails from us regarding special promotions or offers, you may follow the unsubscribe options at the bottom of each email.
• Push notifications: You may receive push notifications when you use the mobile app. If you wish to adjust push notification settings, including turning them off, you may do so in your mobile devices notification settings.

10. State-Specific Privacy Information

10.1 California Residents

If you are a California resident, this section applies to you in addition to the rest of the Privacy Policy. It provides more detail on how we collect, use and disclose Personal Information of California residents in operating our business, and their rights with respect to that Personal Information.

10.1.1 Sensitive Personal Information and De-identified Data

We do not use or disclose Sensitive Personal Information (as defined by the CCPA) for purposes other than those expressly permitted under the CCPA. Additionally, we do not to attempt to re-identify de-identified information that we derive from Personal Information, except for the purpose of testing whether our de-identification processes comply with applicable law.

10.1.2 The Sale and Sharing of Personal Information

We use services that employ cookies and other technologies to collect Personal Information (including the identifiers and internet activity information described in the table above) about your use of our websites and other online services over time, which helps us to deliver targeted ads. In addition, we may share your contact details with our advertising vendors, as well as business and marketing partners, for their own or targeted advertising purposes. Our use of some of these services may constitute the "sale" or "sharing" of Personal Information as defined under the CCPA to/with third party advertisers. You may opt-out of such sales or sharing by clicking on the "Your Privacy Choices" link in the footer of our website.

Alternatively, you can also set your browser to transmit a "global privacy control" (“GPC”） signal or another approved "universal opt-out mechanism" to opt out of the "sale" and "share" of your Personal Information. If we detect that your browser is transmitting a GPC or other recognized universal opt-out signal when you visit one of our websites, we will opt that browser on your device out of targeting cookies on that website. Please note that if you come back to that website from a different device or from a different browser on the same device, you may need to apply the signal for that browser and/or device as well. However, if you are logged into your account or we otherwise recognize you, we will endeavor to link your signal-based opt-out request to your account and recognize it across browsers and devices that we recognize as being associated with you.

10.1.3 Your California Privacy Rights

As a California resident, you may have the rights listed below in relation to Personal Information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

Right to Know / Access. The right to request information about the categories of Personal Information we collect, the categories of sources from which we collect it, the purposes for which we process it, the categories of third parties to whom we disclose it, and the specific pieces of Personal Information we have collected about you.

Right to Delete. The right to request that we delete Personal Information we maintain about you.

Right to Correct. The right to request that we correct inaccurate Personal Information we maintain about you.

Right to Opt Out of Sale or Sharing. The right to opt out of selling your Personal Information and sharing your Personal Information for targeted advertising. For information on how we process opt-out preference signals, see the section above, The Sale and Sharing of Personal Information.

You may exercise any of these rights by submitting a request by contacting us using the information provided in Privacy Policy. We will not discriminate against you for exercising any of these rights. For requests other than opting out of sales and sharing, we may need to collect information from you to verify your identity, before providing a substantive response to the request. You may also designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

10.2 Residents of Other States

If you are a resident of another US state, this section may apply to you in addition to the rest of the Privacy Policy. Depending on the state you live in, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law, including in the event you reside in a state that does not currently grant you these rights.

Right to Know / Access. The right to request information about the categories of Personal Information we collect, the categories of sources from which we collect it, the purposes for which we process it, and the categories of third parties to whom we disclose it.

Right to Delete. The right to request that we delete Personal Information we collected from you.

Right to Opt Out of Sale. The right to opt out of the "selling" (as defined under applicable law) of your Personal Information.

Right to Opt Out of Targeted Advertising. You may have a right to opt-out of the processing of your information for the purposes of targeted advertising. To opt out of targeted advertising, please submit a request by contacting us using the information provided in Privacy Policy.

You may exercise any of these rights by submitting a request by contacting us using the information provided in Privacy Policy. We will not discriminate against you for exercising any of these rights. For certain rights, we may need to collect information from you to verify your identity, such as your email address, before providing a substantive response to the request. Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@pinocast.com